A web-based SaaS Billing system designed for the Broadband Industry that works seamlessly with our Operations Workforce Management modules. One complete solution to run your Broadband Operation.
Ensure your daily operation is successful by utilizing our Workforce Management to schedule and monitor installations, repairs, and technicians, providing real-time customer support.
Keep track of all construction material, installed equipment, sub-contractors, employees, and maintain a high level of quality.
Employee, contractor, CSR, supervisor, and manager, seamlessly working together to ensure the customer is connected on-time, with a high level of customer satisfaction.
Stop using multiple applications and spreadsheets to run your operation daily! Our system will integrate with your billing system and GIS software to provide a single Total Solution.
A typical broadband operation uses 4–7 different applications like homegrown Access databases, spreadsheets, billing software, scheduling software, mapping software, asset control, and more to do what 3HV does for them.
3HV was designed by field operators, for field operators — eight years of development alongside the crews doing underground construction, hanging aerial line and completing premise installs and testing. It covers billing, provisioning and field operations in one web-based system, and integrates with the GIS platforms you already run.
The result is real savings in time and money. No more triple or quadruple entry of the same information.3HV provides a single “Total Solution” for broadband operators.
The platform
Billing sets up the account. Provisioning turns the service on. Workforce management gets a technician to the premise and closes the job out. Same data, start to finish.
See the whole platformRevenue
Invoice every subscriber, reconcile every dollar, and close the month without a spreadsheet in sight.
Activation
Turn a signed order into a live service without leaving the customer record.
Operations
Schedule, dispatch and close out every install, repair and maintenance job in real time.
Watch it work
Three walkthroughs, from the two-minute business case to a full last-mile installation. Videos load only when you press play, so the page stays fast.
A two-minute overview of the business case for 3HV. See how a broadband operator replaces four to seven separate applications — billing software, scheduling tools, spreadsheets and home-grown databases — with a single web-based BSS/OSS platform covering billing, provisioning and workforce management.
Watch on YouTube
A full walkthrough of the last-mile workflow. See how a broadband service provider takes a customer order, provisions the service, schedules the right technician and closes out the fiber installation work order — all inside 3HV, without re-keying the same information into a second system.
Watch on YouTube
A tour of the 3HV operations and workforce management modules: technician scheduling, work order and job management, quality control, customer satisfaction, warehouse and inventory tracking, fleet management and asset control — all tied back to the customer record that generated the job.
Watch on YouTubeDesigned by field operators, for field operators.
Hear it from an operator running 3HV — watch the customer testimonial from the President of On Trac Inc.
Read customer storiesThe rest of the platform
Everything below plugs into the same customer and work-order data as billing, provisioning and workforce management.
Native mobile app for Apple and Android that works on smartphones and tablet devices.
Learn moreUnderground, aerial and premise installation workflows end to end.
Learn moreTrack stock from the warehouse to the truck to the jobsite.
Learn moreVehicle assignment, maintenance logging and asset control.
Learn moreInspect, photograph and sign off on completed work in the field.
Learn moreSatisfaction tracking tied to the work order that generated it.
Learn moreCampaign tooling connected to your subscriber base.
Learn moreCrew records, certifications and staffing in one place.
Learn moreSchedule an online demonstration and see how a single platform handles billing, provisioning and your field workforce.
Proud members of Calix · Fiber Broadband Association · NTCA – The Rural Broadband Association
