VALUE
A typical broadband operation uses 4-7 different applications like home grown access databases, spread sheets, scheduling software, mapping software, asset control, and more to do what 3HV does for them. The result is real savings in time and money. No more triple or quadrupole entry of the same information. 3HV also integrates with the most popular billing software and GIS applications to provide a single “Total Solution” for Broadband Operators.
DESIGNED BY FIELD OPERATORS
Our Fiber Broadband Operations and Work Force Management Solution is designed by field operators for field operators. The complexity of managing FTTP installations require specialized processes, from underground construction, hanging aerial lines and completing premise installation & testing. Our software has proven to be a valuable asset over the years to operators, ensuring successful installations. Now you can benefit from our years of field work and development. Our web-based SaaS covers all aspects of broadband field operations, from work orders, repair orders, inventory control, test equipment management, quality control, customer satisfaction, and digital marketing. Schedule an on-line demonstration today and see how easy it is to manage your Broadband Operation!
INSTALLATION, SCHEDULING & SUPPORT
Ensure your daily operations is successful by utilizing Workforce Management Software to schedule and monitor installations and provide real-time customer support.
Our easy to use web-based mobile application allows managers, dispatchers and technicians to stay on the same page to ensure successful installations & support.
Our easy to use web-based mobile application allows managers, dispatchers and technicians to stay on the same page to ensure successful installations & support.
MOBILE TECH TABLET SOFTWARE
Technicians need the ability to work off-line when they are working in areas with no cell service or WiFi Internet access. Our Mobile Tablet Software is available for Apple and Andriod tablets to download from the store and begin working in the field.
Work Orders and all other field information is synchronized once the Tech has Internet service again.
Work Orders and all other field information is synchronized once the Tech has Internet service again.
WAREHOUSE ASSET MANAGEMENT
Keep track of all construction and installation equipment and materials required for the job.
Our Warehouse Asset Management Module allows you to keep track of all shipments from manufactures, setup automatic re-orders and assign specific inventory to field technician trucks for installation and support jobs.
Our Warehouse Asset Management Module allows you to keep track of all shipments from manufactures, setup automatic re-orders and assign specific inventory to field technician trucks for installation and support jobs.
FLEET MANAGEMENT
Most service companies consider fleet as one of their top expenses so managing your fleet and keeping accurate inventory of vehicle assets is a top priority.
Our Fleet Management Module ensures your fleet of vehicles are properly maintained and vehicle assets are accurately tracked.
Our Fleet Management Module ensures your fleet of vehicles are properly maintained and vehicle assets are accurately tracked.
QUALITY CONTROL
Ensure the level of installation and support your technicians are providing is meeting your highest standards.
The Quality Control Module allows managers and supervisors to track performance in the field including real-time picture documentation.
The Quality Control Module allows managers and supervisors to track performance in the field including real-time picture documentation.
CUSTOMER EXPERIENCE
Your greatest asset is your customer!
The Customer Experience Module allows you to ensure the service you are providing is meeting your customer’s expectations.
Get real-time feedback from customers as they complete a quick and easy customized survey with a just a few simple clicks.
The Customer Experience Module allows you to ensure the service you are providing is meeting your customer’s expectations.
Get real-time feedback from customers as they complete a quick and easy customized survey with a just a few simple clicks.
DIGITAL MARKETING
Maintain your customer base and find new customers through Digital Marketing.
The Digital Marketing Module gives you the ability to quickly and easily access your customer database and market your customers to the latest service offering.
The Digital Marketing Module gives you the ability to quickly and easily access your customer database and market your customers to the latest service offering.
HUMAN RESOURCES
This solution allows you to manage all your employees and partners.
The Human Resources Module allows you to keep track of all-important information required.
View and update insurance information, vacations, wages and more human resources information.
The Human Resources Module allows you to keep track of all-important information required.
View and update insurance information, vacations, wages and more human resources information.
