CUSTOMER SATISFACTION

Customer Experience Module allows you to ensure the service you provide is meeting customer expectations. Your greatest asset is your customer!

The Customer Experience Module allows you to ensure the service you are providing is meeting your customer’s expectations. Get real-time feedback from customers as they complete a quick and easy customized survey with just a few simple clicks.

Customer Experience

  • Instant feedback from customers after a job is complete

  • Quick response to customers reporting poor service

  • Create custom survey questions for your customers

  • Survey is recorded immediately after technician completes installation

  • Extensive reporting and accountability for technicians

  • View which technicians are scoring high and which are scoring low

  • Manage expectations of customers and technicians 

  • Records customer signature acknowledging work is complete and service available