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03 · Operations

Every technician, every job, in real time.

Schedule, dispatch and close out every install, repair and maintenance job in real time.

Managers, dispatchers and technicians work from the same record — on a desk, a tablet or a phone.

The complexity of managing FTTP installations requires specialised processes — underground construction, hanging aerial line, and completing premise installation and testing. Each phase has different crews, different materials and a different definition of done.

3HV was developed over eight years alongside the people doing that work. Managers, dispatchers and technicians stay on the same page, with real-time feedback on work order status coming back from the field as jobs progress.

01

Scheduling and dispatch

Get the right technician to the right jobsite, with the work order already describing what the contract requires.

  • Complete scheduling system for technicians and specific job types
  • Installation work orders built using contract specifications
  • Manage and dispatch all phases of the installation
  • Manage and dispatch technical support calls
  • GPS and Google Maps integration
02

Real-time visibility

Supervisors should not have to phone a technician to find out where a job stands.

  • Track every aspect of the work order
  • Real-time feedback from technician to supervisor on job status
  • GPS location showing supervisors where techs are working
  • Close out jobs in real time and see updated notes and pictures
03

Built for the field, not the office

Technicians can work from their mobile smartphone or tablet.

  • Native smartphone and tablet application for Apple and Android devices
  • Technicians can view fiber information and customer history
  • Daily calendar of work orders and support order scheduling
  • Take pictures of the job and upload them to the work order
  • View truck inventory assigned to the tech and assign it to the jobsite

Video

Workforce Management in action

Video thumbnail: Workforce management for fiber broadband operations
Workforce Management
3:00

Workforce management for fiber broadband operations

A tour of the 3HV operations and workforce management modules: technician scheduling, work order and job management, quality control, customer satisfaction, warehouse and inventory tracking, fleet management and asset control — all tied back to the customer record that generated the job.

Watch on YouTube
Video thumbnail: Last mile demonstration: from work order to activated service
Provisioning
7:07

Last mile demonstration: from work order to activated service

A full walkthrough of the last-mile workflow. See how a broadband service provider takes a customer order, provisions the service, schedules the right technician and closes out the fiber installation work order — all inside 3HV, without re-keying the same information into a second system.

Watch on YouTube

Questions

Common questions.

Can technicians take photos of the job site before and after the installation or repair?
Yes. The native mobile app runs on the technician's smartphone or tablet, so they can take as many pictures of the job site as they need and attach them to the customer work order for supervisors and managers to review at any time.
What devices does the technician app run on?
The native mobile app runs on Apple and Samsung smartphones and tablets, and the web-based application runs on laptops, tablets and smartphones.
Does the work order know what the contract requires?
Installation work orders are built using contract specifications, so the job a technician receives reflects what was actually sold rather than a generic checklist.

Works closely with

See it running on your operation.

Schedule an online demonstration and we will walk through billing, provisioning and workforce management with your workflows in mind.

Schedule a demo(865) 214-7956