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02 · Activation

From signed order to live service, in one touch.

Turn a signed order into a live service without leaving the customer record.

One-touch hardware provisioning activates services the moment billing is set up — no swivel-chair between your OSS, your billing system and your element manager.

Provisioning is where most broadband operations lose time. The order lands in the billing system, the service has to be turned up in another, the GIS record lives somewhere else again, and someone re-keys the same customer three times to make it all agree.

3HV collapses that. One-touch hardware provisioning activates the service directly from the billing record that created it, so the customer, the service and the network element are describing the same thing from the moment the order is taken.

01

One-touch activation

Provision the service from the record that sold it, not from a second system that has to be told about it.

  • One-touch hardware provisioning to activate services
  • Bill and provision each customer service independently or as a bundle
  • Activation triggered directly from the customer billing record
  • Services live as soon as the order is complete
02

Connected to the network you run

Provisioning only saves time if it reaches the systems that actually hold your network.

  • Integrates with the most popular GIS applications
  • Works with industry platforms including, but not limited to, Calix, Adtran, Nokia, and many more
  • A single "Total Solution" view for broadband operators
  • Partner ecosystem including Calix
03

Straight into the field

A provisioned service usually still needs a technician at the premise. That handoff happens inside the same record.

  • Dispatch field techs from the same screen with a few clicks
  • Installation work orders built from contract specifications
  • Full audit trail from order, to provisioned service, to closed work order
  • No duplicate entry between billing, OSS and the field

Video

Provisioning in action

Video thumbnail: Last mile demonstration: from work order to activated service
Provisioning
7:07

Last mile demonstration: from work order to activated service

A full walkthrough of the last-mile workflow. See how a broadband service provider takes a customer order, provisions the service, schedules the right technician and closes out the fiber installation work order — all inside 3HV, without re-keying the same information into a second system.

Watch on YouTube
Video thumbnail: How 3HV works: one platform for broadband billing and field operations
Overview
2:14

How 3HV works: one platform for broadband billing and field operations

A two-minute overview of the business case for 3HV. See how a broadband operator replaces four to seven separate applications — billing software, scheduling tools, spreadsheets and home-grown databases — with a single web-based BSS/OSS platform covering billing, provisioning and workforce management.

Watch on YouTube

Questions

Common questions.

What does "one-touch provisioning" mean in practice?
Once a service is set up on the customer account, activating the hardware is a single action from that same record, rather than a separate task performed in a different system by a different person.
Does 3HV replace our GIS?
No. 3HV integrates with the most popular GIS applications rather than replacing them, so your fiber records stay where your engineering team maintains them.
Can services be provisioned separately within a bundle?
Yes. Each customer service can be billed and provisioned independently or as part of a bundle, which matters when a subscriber adds or drops one service without changing the rest.

Works closely with

See it running on your operation.

Schedule an online demonstration and we will walk through billing, provisioning and workforce management with your workflows in mind.

Schedule a demo(865) 214-7956